Mr. Right, an online home improvement aggregator connects homeowners to the best home repair professionals in and around the neighbourhood. According to their press release, Mr. Right, also known as the ‘Uber’ of household services, will be launching a pilot program called ‘Elite Fleet’ in conjunction with their app which is expected to standardise the unstructured and haphazard local home services marketplace at least in Delhi NCR for now.
Elite Fleet refers to the exclusive network of home service professionals who will provide top-notch home repair related services to customers across Delhi NCR. Through a pro-facing mobile app the ‘Elite Fleet’ will be alerted in real time when a customer places a request for a home service professional either on the app or through the website. Currently homeowners can request professionals for any kind of repairs or servicing for plumbing, electrical work, air conditioning, home or car cleaning, pest control etc. and select the timing of their convenience.
With this app, the moment a customer books a service, the professionals will receive notifications without any manual intervention or calls from customer service executives. Mayank Agrawal, Co-Founder and head of operations at Mr.Right, sharing some insight on this new offering says,
There was a lot of friction in between a customer booking a case and the pro getting notified about the job. Most of the cases had to be assigned to pros manually through calls and messages. With our Mr. Right Pro app, case assignments will be automated and no manual intervention or telecalling will be required in assigning a pro for a booked case.”
The ‘Elite Fleet’ program is launching this week and will be operational in Delhi NCR. The service will monitored and analysed over the next few weeks with feedback from both customers and the professionals to sort out any technical issues.